Balancing Security and Compassion: Sentara Healthcare Case Study

Healthcare security presents unique challenges. Patients need to feel welcome, staff need to feel safe, and the environment must support healing – all while providing effective protection.

Sentara Healthcare, operating 12 hospitals across Virginia and North Carolina with 30,000 employees, faced this exact challenge. How could they enhance security without compromising their commitment to compassionate care?

“We needed a solution that was easy to use, didn’t need regular maintenance, and allowed our staff and anyone visiting our facilities to feel safe and comfortable,” explains Stephen Hollowell at Sentara Health.

Our new case study explores Sentara’s journey to find security screening that aligned with their organizational values and brand identity while delivering effective protection. 

You’ll discover:

  • The key factors that guided their technology evaluation
  • How their 90-day pilot program revealed surprising insights
  • Why preserving their healing environment was non-negotiable
  • The unexpected benefits they discovered beyond security metrics

Ready to learn how Sentara balanced security and compassionate care?

Download the complete case study here.