I’ve spent 25 years building customer experiences across technology companies, and one truth shows up consistently. The best equipment only delivers results when security teams have the operational knowledge to use it effectively, day after day.
That’s why we’re launching Xtract One Xchange in 2026. This webinar series has been designed exclusively for our customers. Each session delivers practical operational guidance drawn from hundreds of deployments we’ve supported across different facility types.
What You’ll Get from Xchange
Our first session focuses on Concept of Operations (ConOps) in practice for Xtract One systems. We dive into real-world operational scenarios like exclusion zones and how to set standard operating procedures that actually work in your environment. We look at high traffic throughput and how that differs from medium and low throughput scenarios, especially when people carry lots of personal belongings. We also cover how to integrate bag scanners into your ConOps without creating bottlenecks.
The format keeps things straightforward. You get thirty minutes of practical guidance using proven operational models and existing Xtract One resources then we open it up for live Q&A where you bring the specific challenges you’re facing. Future sessions will address the topics customers tell us they need most.
You can expect to learn across our Xchange webinar series:
- Alert rate management when you’re seeing trends that concern you
- Seasonal operational adjustments as weather and clothing change
- Training approaches that work for different security employment models
- Metrics that reveal program health before problems become obvious
- Configuration optimization when your threat environment or facility usage shifts
Xchange gives you direct access to the operational intelligence we’ve gathered from working with facilities managing the same challenges you face. You get proven approaches instead of figuring everything out through trial and error.
How We Think About Customer Success
When security directors deploy weapons detection, they become accountable for results. Their success becomes our responsibility. That accountability drives how we approach every customer interaction.
We stay proactive because we’d rather anticipate what you need before it becomes urgent.
We communicate clearly so you’re never wondering what’s happening with your system or your support request.
We make it easy to get help through whatever channel works best for your team.
Xchange represents one part of how we support you. Our growing on-demand training library gives you resources whenever your team needs them and our customer newsletter keeps you informed about updates and best practices. Direct support channels connect you with our team when you need hands-on help. You decide how to engage based on what serves your operations best.
Getting Practical Value
Your team manages flow optimization; we show you throughput management approaches across different traffic patterns. You’re addressing alert rate trends; we cover configuration approaches and operator training structures that help. You’re planning seasonal adjustments or expanding to additional entry points; we provide frameworks from facilities that navigated those same situations.
What We’re Building Toward
Security teams should trust their technology partners for innovation and to make them feel supported in their daily work. That trust gets earned through consistency and through showing up with helpful guidance when it matters most.
Your mission creates safer environments for the people who rely on you and we take that responsibility seriously. What matters most to us is you. We can’t wait to keep building stronger relationships with our customers and that means continuing to deliver the resources necessary to succeed in protecting what matters most to you.
Xina Seaton
VP, Customer Experience
Xtract One Technologies
Questions about Xchange or other customer support resources? Contact our team at customersuccess@xtractone.com